Return Policy

Types of Returns

Exchanges:

If you find that the item you purchased is not the best item for the job, you can return it for a full refund or 100% in-store credit which you can use toward the purchase of other products we offer within the first 30 days of the purchase date. 

Return For Full Refund:

In the event that you are not 100% satisfied within the first 30 days of the purchase date, we will refund payment back to the credit card used.

Replacement:

We cover replacements of any defective or non-operational equipment under warranty. We will provide you with a pre-paid shipping label for any products that arrives defective or non-operational within 30 days of the purchase date. Pre-paid labels will not be provided after 30 days of the purchase date. Insurance on equipment returned is not required however we do encourage it. CCTV Security Pros is not liable for any shipping related damaged equipment that is returned to us.